Location: Manuka, Canberra ACT 
Employment Type: Full-Time, Permanent
Salary Range: $109,560 to $117,990 plus superannuation (based on skills and experience)
Start Date: January 2025
Closing Date: 11.55 pm, Friday 1 November 2024 
 
About the Role 

The Catholic Education, Archdiocese of Canberra and Goulburn (CECG) plays an integral role in education in the ACT and NSW, operating 56 Schools and nine Early Learning Centres (ELCs). 

The School Support Officer supports and optimises the use of the CECG’s School Information System (SIS). This role is responsible for providing expert knowledge to school administration and teaching staff across Archdiocesan schools through the delivery of structured training programs, school visits, and help desk support. The School Support Officer also supports the Catholic Education Office (CEO) Service Areas in policy and operational service delivery, and help desk and training. If you're interested in making a meaningful impact by helping our system maximise its use of SIS, apply now to join our team!

CECG is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of Schools and ELCs in delivering quality education outcomes for the students in our care.  

Benefits and Opportunities

• Positive and collaborative workplace culture 
• Permanent contract 
• Attractive remuneration package 
• Access to salary packaging, including novated leasing 
• 24 weeks of paid parental leave (maternity/adoption) 
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave) 
• Support for professional development and study opportunities

Key Responsibilities

• Maintain operational stability of CECG’s School Information System (SIS) through:
  • Prompt action of incidents and requests;
  • Appropriate escalation, as required.
• Provide support to schools and CEO Service Areas through:
  • Direct support and assistance with SIS products;
  • In-person and online communication and collaboration.
• Present in-person and through webinar training sessions.
• Plan and prepare communications from CEO Service Areas for known recurring activities, including provision of end-user documentation.
• Manage Service Desk incident and request tickets relating to the SIS products, including:
  • Managing service desk and Compass Support training material integration into system;
  • Contributing to analysis of performance and issues resolution data, and consulting with the Compass Support Team Lead on initiatives to improve the efficiency and effectiveness of the Compass Support team;
  • Resolution of all tickets, coordinating with other parties (internal and external), as required;
  • Meeting the standards specified within relevant Service Level Agreements and against set quality and efficiency targets.

Qualifications

• Qualification in Information Technology and/or Education, or equivalent work experience.
• Working with Children’s registrations in NSW and ACT (WWCC and WWVP).
• Driver's License.

Selection Criteria

1. Demonstrated skills in the use of SIS products and other corporate products, including the Microsoft Office suite.
2. Technical experience and skills in implementation and integration of SIS platforms, with the ability to resolve complex technical issues.
3. Proven experience providing Service Desk support and the ability to provide advice to clients with varying technical skills on issues with SIS (and related) products.
4. Proven experience in the development and provision of training to groups or one on one in SIS products and/or other computer-based systems.
5. Well-developed interpersonal skills, good written and oral communication skills, and ability to work as part of a team.
6. Demonstrated ability to promote a strong client service focus.

Please refer to the position description for in-depth details regarding the criteria and skill set required. 
 
Other Eligibility Criteria 

• You must be an Australian Citizen or Permanent Resident to be eligible to apply for this position. 
• Appointment is subject to satisfactory employment screening for child-related employment in accordance with CECG policy. 

Application Process 

Applicants must submit a cover letter addressing the Selection Criteria section in the position description and a current resume. 

For further information about the role and Catholic Education Archdiocese of Canberra & Goulburn, please visit the website and position description.  

If you have any questions about the recruitment process, contact Rebecca Radanovich, People & Culture Officer, on 0475136048 or via email at rebecca.radanovich@cg.catholic.edu.au. 

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