Salary: $134,112 plus superannuation
Employment Status: Full time
Eligibility: Australian Citizen or Permanent Resident
Start Date: Immediate start date available 

About Us  

Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operates in the ACT and NSW, supporting 56 Schools and nine Early Learning Centres (ELCs). 

The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through several service areas including Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology (ICT) and People and Culture. 

About the Role  

The ICT Field Services Manager provides operational leadership for ICT field services across schools and offices, ensuring reliable, consistent and high‑quality end‑user support. Working closely with ICT leadership and the Service Delivery Manager, this role leads Technical Support Leads, manages service performance, and acts as an escalation point for complex operational issues.

The role is responsible for embedding service management practices, driving continuous improvement, and building strong relationships with principals, school leaders and office managers. Reporting to the Chief Information Officer, this position suits an experienced ICT professional who enjoys leading people, improving services, and supporting technology outcomes that directly enable schools and staff.

About the Team

The ICT team is a diverse, enterprise‑wide function that supports schools and offices through a mix of field services, service delivery, infrastructure, cyber security, business systems and data services. The team works collaboratively to deliver reliable, secure and user‑focused technology services that enable day‑to‑day operations and long‑term improvement.

Field Services is a critical part of this team and works closely with business units and other ICT functions to provide on‑site and end‑user support across a geographically dispersed environment. The team values professionalism, continuous improvement and strong relationships with school leaders and staff, and plays a hands‑on role in supporting teaching, learning and corporate operations.

 
Benefits and Opportunities  

• Attractive remuneration package  
• Access to salary packaging, including novated leasing  
• 24 weeks of paid parental leave (maternity/adoption)  
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)  
• Support for professional development and study opportunities 
• Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services

Qualifications and Eligibility   

• Degree or diploma in Information Technology or a related discipline, and/or equivalent industry experience.
• ITIL Foundation certification.
• Experience with end user computing environments and field support operations (e.g. Microsoft 365, device management platforms).
• Working with Vulnerable People (WWVP) registration and Working With Children Check (WWCC). These must be attained prior to commencement of duty, but are not required at time of application.
• Current Drivers Licence.

Application Process 

Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.   

The CEO is committed to workforce diversity and creating inclusive workplaces and welcomes applications from suitable candidates from all diversity groups to support schools and ELCs to deliver quality education outcomes for students.    

For further information about CECG, please visit the website.

If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at alex.morosin@cg.catholic.edu.au

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